Welcome to our support center
If for any reason, you need to process a refund, you have to make a request from within the merchant console. At the time of making a refund request, you must provide adequate reason for seeking a refund and our merchant support team will process it on your behalf.
A refund typically takes 7 working days to reflect in the cardholders’ credit card.
To make a new refund request, click on the “Refunds” link (on the left) in the Transactions Area.
Click on the “New Refund” button toward the right
- Search for the particular transaction you wish to have refunded. You can use any of the fields on the form to search for a transaction. Click on the Search Transactions button.
- At this stage you will see a list of transactions matching your search query.
- Click on the “Refund this” link next to the transaction you wish to have refunded.
- In the next step, specify the amount you wish to refund. Partial refunds are allowed.